DON'T USE TRAVELOCITY!!!!!!
In this day and age, most of us book our airline tickets via the web. I've done so on pretty much every occasion that I've flown in the last few years. If you're looking to do something more elaborate maybe you talk to a travel agent, but usually if it's just a flight you book either with the carrier directly or through one of the travel websites.
As you can probably guess from the title of this, my last flight was booked through travelocity. After I booked my ticket (my first through them), it wouldn't register under the "my flights" information. I had to call to have a confirmation e-mail sent. This was purchased a couple months ago and the flight was completed last month - so this is a while back. However, in the course of my move one of my bank statements was either misplaced or it never joined me for the trip, so I hadn't gone back to balance my checkbook yet. As I did that online today I noticed that in addition to the $184.40 charged for my flight there was a separate charge by Travelocity of $5. I know most of you would think $5 was no big deal, but to me it is....especially when I didn't realize the charge was coming.
So I call up today and the guy informs me that it is a booking charge. I talk to him for a bit to clarify that it didn't come from having to speak with someone on the phone, and he told me that all tickets are subject to such a charge. When I argued with him that it didn't show me that charge on my final transaction with Travelocity he told me that it states on the web there is a charge for the booking fee. "So you charge us a booking fee even though we do all the work to book the ticket?" "Yes." He seemed content with his answer and was ready to let me go and I told him that if I didn't settle this with him on the phone right then and there I would be filing a complaint with the Better Business Bureau. He immediately told me he would credit the charge back and had me give him my credit card information. Supposedly it is supposed to credit back within one week, and believe me....I'll be checking =-(!
SO I went back to Travelocity after talking to him to find where the small print was. Mind you, I know I pay more attention to the small print compared to some people I know - so I was wondering where this was. I found it at the link that says "Total for e-ticket includes taxes and fees." That wording alone implies that all fees are included. If you click on the taxes and fees link, it goes over the standard stuff....if you scroll waaaaaaaaaaaaay down, it talks about the other stuff they can charge. I guaranty you that most people never see that because the wording on the link makes you think it is just a breakdown. Additionally, when you buy your ticket and print out your confirmation you are given no indication that there will be any further fees.
Watch out Travelocity!! You messed with the wrong Shababbler!!! I want my five dollars (picture me saying this as I ride a bike chasing after Travelocity over the course of a movie (inflation for those who get the reference))! Why would I use them when some of the other sites like that don't have this charge, or when I can go directly through the airline. Rat bastards =-(.
As you can probably guess from the title of this, my last flight was booked through travelocity. After I booked my ticket (my first through them), it wouldn't register under the "my flights" information. I had to call to have a confirmation e-mail sent. This was purchased a couple months ago and the flight was completed last month - so this is a while back. However, in the course of my move one of my bank statements was either misplaced or it never joined me for the trip, so I hadn't gone back to balance my checkbook yet. As I did that online today I noticed that in addition to the $184.40 charged for my flight there was a separate charge by Travelocity of $5. I know most of you would think $5 was no big deal, but to me it is....especially when I didn't realize the charge was coming.
So I call up today and the guy informs me that it is a booking charge. I talk to him for a bit to clarify that it didn't come from having to speak with someone on the phone, and he told me that all tickets are subject to such a charge. When I argued with him that it didn't show me that charge on my final transaction with Travelocity he told me that it states on the web there is a charge for the booking fee. "So you charge us a booking fee even though we do all the work to book the ticket?" "Yes." He seemed content with his answer and was ready to let me go and I told him that if I didn't settle this with him on the phone right then and there I would be filing a complaint with the Better Business Bureau. He immediately told me he would credit the charge back and had me give him my credit card information. Supposedly it is supposed to credit back within one week, and believe me....I'll be checking =-(!
SO I went back to Travelocity after talking to him to find where the small print was. Mind you, I know I pay more attention to the small print compared to some people I know - so I was wondering where this was. I found it at the link that says "Total for e-ticket includes taxes and fees." That wording alone implies that all fees are included. If you click on the taxes and fees link, it goes over the standard stuff....if you scroll waaaaaaaaaaaaay down, it talks about the other stuff they can charge. I guaranty you that most people never see that because the wording on the link makes you think it is just a breakdown. Additionally, when you buy your ticket and print out your confirmation you are given no indication that there will be any further fees.
Watch out Travelocity!! You messed with the wrong Shababbler!!! I want my five dollars (picture me saying this as I ride a bike chasing after Travelocity over the course of a movie (inflation for those who get the reference))! Why would I use them when some of the other sites like that don't have this charge, or when I can go directly through the airline. Rat bastards =-(.
posted by The Shababbler at 3:06 PM
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